Refund policy

Return & Refund Policy

Thank you for shopping with us. Because we deal in food products, we have specific guidelines to ensure safety and quality for all our customers.

1. No Returns Accepted

Due to the perishable nature of our products and food safety regulations, we cannot accept returns once an item has been delivered.

2. Eligibility for Refunds

We take great pride in our quality, but we understand things happen. A refund will be issued only if the product arrives in the following conditions:

• Damaged: The packaging or product is physically compromised.
• Defective: The product is unfit for consumption or does not meet quality standards.

3. How to Request a Refund

• Timeline: Refund requests must be submitted within 2 days of the delivery date.
• Required Proof: To Process your request, we require photo or video evidence of the damage or defect
• Contact: Please reach out to the support team support@aharamastu.com with your order number and proof.

4. Processing Your Refund

Once your request is reviewed and approved:

The credit will be automatically applied to your original payment method.

Please allow up to 7 business days for the refund to reflect in your account, depending on your bank's processing times.